Business Applications & Platforms is a thing of the past as MS replaces its org chart with a box that says "Copilot".
Dynamics 365 may run your processes, but you'll just have to believe it's working as expected.
Low-code developers repeatedly fall victim to thinking that "what you see is what the user can access".
We need to talk about the reality distortion field of Redmond product marketing
Why your business software contains features better left untouched
AI is awesome. Just don't force it to address your existing requirements and problems.
Can we just trust how vendors are handling the many keys handed out to them?
Survival skills for working with an ever evolving technology stack
It's not just about internal users. In the end, bad UX erodes the CX.
Where does AI leave the CRM users - and consultants?
How this newsletter came to be and what to expect going forward.
